This Returns & Refunds Policy explains when refunds or returns may apply on MyDrop24. MyDrop24 operates as a prize-based digital commerce platform offering digital mystery box products.
Mystery boxes are digital products delivered instantly upon opening.
Once a mystery box is opened and a prize is revealed, the product is considered fully delivered and fulfilled.
Opened mystery boxes are therefore non-refundable, except where required by applicable law.
Refund requests for unopened mystery boxes may be reviewed on a case-by-case basis at MyDrop24's discretion.
MyDrop24 reserves the right to refuse refund requests where abuse or misuse is suspected.
Refunds or account adjustments may be granted if:
Each case will be reviewed individually.
Once a user chooses to:
the redemption decision is final and cannot be reversed.
Physical items that have been shipped cannot be returned or exchanged unless required by applicable consumer protection laws or in cases of confirmed delivery damage.
Users must contact support within a reasonable timeframe after receiving the item.
Refunds will not be granted for:
For refund-related inquiries, contact us at [email protected]