This Shipping Policy explains how physical prize delivery works on MyDrop24. MyDrop24 is a prize-based digital commerce platform where users may redeem eligible prizes obtained from mystery box openings.
After opening a mystery box, users may request physical shipment of eligible prizes.
Shipping availability depends on:
Some prizes may be digital-only and therefore not eligible for shipment.
To request shipment:
Once confirmed, shipping requests may no longer be modified.
Orders are typically processed within 3–10 business days.
Delivery times vary depending on destination, customs procedures, and carrier services.
MyDrop24 does not guarantee exact delivery dates.
Shipping fees may apply depending on item size and destination.
Users are responsible for:
Users must ensure that shipping information is accurate.
MyDrop24 is not responsible for delivery failures caused by:
If a shipment arrives damaged or is lost in transit, users must contact support within a reasonable timeframe after delivery status updates.
Cases are reviewed individually.
Instead of requesting shipment, users may choose to sell eligible prizes back to MyDrop24 in exchange for cryptocurrency redemption value.
Cryptocurrency redemption represents item sell-back value and is not a withdrawal of deposited funds or account balances.
Contact our support team at [email protected]